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Industry

Technology-Enabled Services

We invest in technology-enabled businesses to accelerate market growth.

High-tech private equity professionals working over clipboard
Close up of a business persons analyzing important documents

Investing in Technology That Changes the Game

Technology enablement for services businesses used to be a differentiator – it is quickly becoming a necessity. As the shift to the digital economy accelerates, businesses across all sectors are driven to adopt technology in new and innovative ways. For business services companies in particular, we believe the need to execute with excellence has never been greater.

We believe services businesses must leverage technology capabilities in addition to having a deep understanding of customer and market needs, thereby enabling the development of new business models to address known challenges. While allowing their customers to be more efficient and effective, tech-enabled services companies are similarly characterized as highly scalable and efficient, with strong recurring revenue models and operating leverage.

New Harbor Capital invests across the tech-enabled services landscape – from businesses leveraging existing technologies, platforms and tools to deliver B2B services with excellence, to business services companies that have developed or are developing proprietary technologies to drive new and differentiated models – in all cases focused on accelerated growth, enhanced operating efficiencies and sustainable competitive advantages.

When you partner with New Harbor Capital, you gain access to a team of experienced tech-enabled services investment principals and partners that work relentlessly to support your business — and ensure you achieve your full potential.

Our Focus Areas in Tech-Enabled Services

High-tech private equity professionals collaborating on business intelligence and data analytics graphs

Technology-Enabled Services

Compliance

Digitization, globalization, and an increasingly distributed economy are resulting in a proliferation of rules and regulations across all industries. Typically, the average cost of non-compliance is greater than the annual costs of compliance, creating a compelling ROI scenario. Preventative and proactive compliance management solutions are positioned to see adoption as businesses seek to competitively differentiate on quality and prevent disruptive events. New Harbor Capital’s Compliance focus includes:

  • Workplace Compliance
  • Certification & Training
  • Pharmaceutical Supply Chain

New Harbor Capital team member Jocelyn Stanley

Jocelyn Stanley
Partner

New Harbor Capital team member Drew Nicholson

Drew Nicholson
Vice President

Supply chain and logistics professional taking inventory in warehouse

Technology-Enabled Services

Specialty Logistics

Increasing shipment demand, shipment volume, and speed of delivery expectation are creating the opportunity to leverage technology and information to drive higher ROI logistics spend for businesses. It’s estimated that eCommerce adoption has accelerated more than a decade in the short period since early 2020, compounding the importance of concerted management within an increasingly complex and underequipped supply chain environment. New Harbor Capital’s Specialty Logistics focus is on the following areas:

  • Logistics Cost Containment
  • Healthcare Logistics
  • Direct-to-Consumer Logistics Ecosystem
  • Business-to-Business Logistics Enablement

New Harbor Capital team member Jocelyn Stanley

Jocelyn Stanley
Partner

New Harbor Capital team member Drew Nicholson

Drew Nicholson
Vice President

Healthcare professionals working on compliance requirements

Technology-Enabled Services

Healthcare Technology

As an increased focus on cost containment and quality continue to proliferate the healthcare industry, tech-enablement is increasingly becoming a necessity for all industry stakeholders. Healthcare has historically been a slower adopter of technology, with larger EHR providers dominating infrastructure and data, however several smaller players with value-added solutions are emerging. New Harbor Capital’s Healthcare Technology investments include businesses in the following areas:

  • Data & IT Managed Services
  • Data Analytics
  • Clinical Workflow Enhancement & Automation
  • Patient Experience

New Harbor Capital team member Justin Marquardt

Justin Marquardt
Partner

New Harbor Capital investment team member Avneet Multani

Avneet Multani
Vice President

New Harbor Capital's industrial technology focus

Technology-Enabled Services

Industrial Technology

Industrial technology and automation adoption continue to be at the forefront of many industrial businesses’ investment areas. Challenging supply chain, labor, and competitive dynamics are driving the need to offer more nimble, customized, efficient, and cost-effective manufacturing, material handling, or logistics solutions. New Harbor Capital’s Industrial Technology focus includes:

  • QMS/Quality Assurance & Control Services
  • Testing & Measurement Services
  • Workforce Solutions
  • Implementation & Managed Services
  • Data Analytics/Business Intelligence

New Harbor Capital team member John Pircon

John Pircon
Partner

New Harbor Capital investment team member Avneet Multani

Avneet Multani
Vice President

Technology-Enabled Services Stories

Escalon Services tech-enabled business process outsourcing company logo

New Harbor’s values, expertise, and commitment to innovation and growth perfectly align with our mission and goals for the future. We look forward to supporting more business owners in achieving their business goals in the coming years.”

Ruby Sahiwal Chairman and CEO of Escalon Services Ruby Sahiwal
Escalon Services, Chairman and CEO*

Fix-it 24/7 logo

From the first encounter it was obvious our organizations shared similar values as well as a growth-oriented mindset. New Harbor’s depth of experience working with owner-operators, their track record of successfully accelerating growth, and their focus on building quality businesses were critical factors in our evaluation, and we are excited to have them as our partner.”

George Donaldson Headshot George Donaldson
Fix-It 24/7, CEO*

New Harbor Capital’s Target Industries

Our thesis-based approach enables us to identify and invest in high-potential companies in industries where we have deep expertise, focus and connectivity. Explore the industries targeted by New Harbor Capital.

New Harbor Capital's healthcare investment team
Venn Diagram 1 & 2

Healthcare Education

We focus on investments dedicated to the ongoing training and upskilling of healthcare professionals.

Venn Diagram 1 & 3

Healthcare Technology

We leverage industry connectivity and know-how to invest in companies that marry healthcare and technology to strengthen patient care and outcomes.

Private equity education expert writing in notebook
Venn Diagram 2 & 3

Education Technology

New Harbor Capital focuses on businesses that utilize technology to improve learning outcomes, increase access and promote transparency — both inside and outside the classroom.

Venn Diagram 1 & 2

Healthcare Education

We focus on investments dedicated to the ongoing training and upskilling of healthcare professionals.

High-tech private equity professionals working over clipboard
Venn Diagram 1 & 3

Healthcare Technology

We leverage industry connectivity and know-how to invest in companies that marry healthcare and technology to strengthen patient care and outcomes.

Venn Diagram 2 & 3

Education Technology

New Harbor Capital focuses on businesses that utilize technology to improve learning outcomes, increase access and promote transparency — both inside and outside the classroom.

New Harbor Capital's healthcare investment team
Venn Diagram 1 & 2

Healthcare Education

We focus on investments dedicated to the ongoing training and upskilling of healthcare professionals.

Venn Diagram 1 & 3

Healthcare Technology

We leverage industry connectivity and know-how to invest in companies that marry healthcare and technology to strengthen patient care and outcomes.

Private equity education expert writing in notebook
Venn Diagram 2 & 3

Education Technology

New Harbor Capital focuses on businesses that utilize technology to improve learning outcomes, increase access and promote transparency — both inside and outside the classroom.

Venn Diagram 1 & 2

Healthcare Education

We focus on investments dedicated to the ongoing training and upskilling of healthcare professionals.

High-tech private equity professionals working over clipboard
Venn Diagram 1 & 3

Healthcare Technology

We leverage industry connectivity and know-how to invest in companies that marry healthcare and technology to strengthen patient care and outcomes.

Venn Diagram 2 & 3

Education Technology

New Harbor Capital focuses on businesses that utilize technology to improve learning outcomes, increase access and promote transparency — both inside and outside the classroom.

Get in Touch With Our Tech Investment Team

Let’s start the conversation today. 

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*Certain statements about New Harbor Capital made by portfolio company executives herein are intended to illustrate New Harbor Capital’s business relationship with such persons, including with respect to New Harbor Capital’s facilities as a business partner, rather than New Harbor Capital’s capabilities or expertise with respect to investment advisory services.  Portfolio company executives were not compensated in connection with their participation, although they generally receive compensation and investment opportunities in connection with their portfolio company roles, and in certain cases are also owners of portfolio company securities and/or investors in New Harbor Capital-sponsored vehicles. Such compensation and investments subject participants to potential conflicts of interest in making the statements herein.